Your users and customers experience the real capabilities of your applications, in every moment on their skin.
If any slowdown occurs or if the services had to be completely unavailable, this could be a really big problem. This could lead to lost revenue, lost customers, brand damage and so on.
For this you need to be aware in real time of performance of your whole production environment:
is that a client application, a service, a mainframe command/transaction or a web site; everything must be kept under control so action can be taken as soon as possible and why not, to prevent the occurrence of more serious problems.
Understanding Application Monitoring
The ability to view and analyze the performance of various applications has become over time one of the crucial activities of the IT environment and beyond.
It is vital to be able to know exactly how the end user is taking advantage of our applications and services, if effectively and smoothly, or if the user is having problems of reactivity or unavailability.
For this Application Monitoring comes into play: APM that means Application Performance Management or Monitoring is the ability to monitor the performance, availability, and user experience of software applications.
The goal of the whole APM process is to be able to provide end users with the best possible user experience.
Application Monitoring tools allow the correlation of the data obtained from the user experience so you can quickly discover, isolate and resolve issues that impact negatively on the performance of a mission-critical application or service.
But not only that: having irrefutable and properly combined statistics allow better readability of information in order to eliminate errors due to manual data correlation and analysis.
Furthermore, the analysis of data in real time allows the prompt operation on the various problems encountered like the occurrence of real errors or bottlenecks that may then lead to more serious problems.
In this way, Application Monitoring can be useful to all members of the IT environment: the developers who can manage more effectively the resolutions of problems, the testers which can increase the accuracy of tests on the functionalities that are particularly critical, and QA and Ops that can verify that the user experience is efficient without critical issues. All this allows business managers to gain efficiency and productivity.
Knowing exactly what is happening on your applications 24/7 is therefore useful to technicians to increase the quality of the software and the services provided, to users and clients that can operate effectively, and to the company to achieve its business objectives.
Nowadays, the perception of the customers in terms of responsiveness and performance of an application or a service, especially if business-critical, has primary importance: slowness and unreliability are not only annoying, but quickly transform users into unhappy customers who are likely to seek a more reliable supplier for their success.